COVID-19 Update

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Mar2020 23

We have decided to send an early newsletter this month to update our customers on how we are handling the crisis. First and foremost, we are fully operational, and have been taking steps recommended by the CDC, along with suggestions working with other car repair facilities to keep all of us, including you, safe. US Department of Homeland Security considers automotive maintenance and repair facilities essential to keep the transportation infrastructure moving so at this time we will remain operational with a few changes in our current policies:

  • While drop-off has always been preferred, it is now mandatory. We are closing our waiting area to customers. We request that customers use the key-drop, and the front door will remained locked. If you need to access the building, please call first.
  • During this time, we’ve been getting a large volume of calls. As always, email is the preferred method of communication for estimates and scheduling. This allows us to review correspondence and confirm all concerns with the vehicle are addressed
  • Every vehicle will be driven with a fresh pair of gloves and all contact surfaces (steering wheel, door handles, shifter, etc) will be sanitized after drop-off, and after work is completed.
    In an effort to limit exposure to a customer’s personal belongings, we ask that you have any required wheel lock easily accessible (e.g. cup holder) for any work requiring wheel removal
  • Parking at the new shop is limited, so we ask that all completed vehicles be picked up within 24 hours of completion
  • Payment over-the-phone with a credit card is the preferred method. This eliminates one point of contact, and individual arrangements can be made to deliver the keys to the customer (hide, lock in car, etc).
  • We will be temporarily adjusting our business hours. We will close at 5PM throughout the week.

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About Apex Tuning is an independent mechanic shop specializing in Service, Repair, Maintenance, Diagnostics and Performance Tuning for VW and Audi vehicles.  Based in Raleigh, NC we are just a short drive from anywhere in the triangle region.
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